Task behavior types and the application idea

A company is a group of units. Some departments, several teams, and lots of workers. According to each team or the individual, there are diverse roles and characteristics in a company. Therefore, we have to understand their colors or styles to make synergy effect together. However, the problem is how to manage the company or what to focus on to find out the strategy.

In fact, it is obvious that we are mixed in a group with different sex, age, nationality, culture and so on. Perhaps, our industries may undergo the hardship more than other ones, because hotel or restaurant business is a labor intensive industry.

In our class on Sep. 20th., we could discuss a bunch of the task behavior types. Defining the task behavior may be so useful not only to grasp an individual tendency toward task, but also to manage the human resources. For example, it could be more effective that a person who seems to be an information seeker and information giver works in a strategy planning team rater than in a house keeping team. Also, when a restaurant wants to hire new manager, they should meet a person who has a characteristic like a coordinator, an evaluator, or energizer.


<Task Behaviors>

Information seeker   /   Information giver   /   Opinion giver   /   Elaborator   /   Coordinator   /   Orienter   /   Evaluator-critic   /   Energizer   /   Procedural technician   /   Recorder   /  


In my opinion, the best way to get the goal of the unit is to hire competent people in a proper team. On the other hand, the worker could get better opportunities, analyzing own type of task behavior.

The ability to listen

When I started to work for a newspaper company as a journalist in 2006, I should meet lots of people to interview. We had realized that it is never easy just to listen to his answer. Although he spoke only with me, I was thinking about whether this is the answer I anticipated and what is the next question.

Reflecting on myself, the conversation was not shared but fixed. I planned the structure of the story and the solution about the issue before the meeting. I guess that why listening to other speaking is hard is because not only that he has a purpose of the conversation, but also that the time is limited.

Moreover, it would be difficult for me to listen to my words. I sometimes go to the park to think or to converse with myself. More specifically, I had tried to learn how to meditate by myself several years ago. Nevertheless, it was not a comfortable work.

In order to improve the listening skill, I think that I have to change my attitude instead of learning skills. I must know about the importance of esteem for the others. First, I should spend more time to listen to other’s words than to speak my words. Second, I do not have to awkwardly think about the answer. Third, I should throw away the stereotype. Plus, taking a memo is good idea to listen the story from my mind because the speed of thinking in mind is too fast to remember for myself. Also, I could make a better logic or sound grounds for the development of my thought.

The difference of consuming behavior by the tourist's nationality

The duty free shop(DFS) industry is rising market of travel destination in Asia. Especially, Korean DFSs are very famous to international tourist(Japanese, Chinese, Russian), because the atmosphere in the DFS is more luxury than one in the department store and the quality of product and service are elegant. Also, the gap of price is large due to the exchange rate.

Some research articles have showed the attachment of Asian tourist for luxury products. Sometimes, Japaneses tourists can make up their travel cost by consuming the luxury bags or cosmetics in DFSs in Korea.
Recently, DFSs are observing carefully the Chinese Tourists, in that they have stronger involvement for the luxury shopping and spend more money(about 2~3 times) than Japanese. On the other hand, the tourist from the western countries has little interest in the shopping in DFS. Significantly, there was a difference with the interesting product in DFS by the nationality.

I researched about this phenomenon in 2009.

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#. Jisun Kim, Seunghyun Park, and Seopkyu Song(2011). Study on The Difference of Consuming Behavior in the Duty Free Shop by the Tourist's Nationality